Refund Policy

At Joy Gift London, your happiness means everything to us. That’s why we offer a 90-Day Money-Back Guarantee on all eligible purchases.

Returns

You have 30 days after receiving your item to request a return for a full refund. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@joygiftlondon.com. If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without first contacting us will not be accepted.

90-Day Money-Back Guarantee

If you’re not completely satisfied with your purchase, you can still contact us within 90 days of your order. We’ll do our best to make it right — whether through a refund, replacement, or another solution. Your joy is our priority.

Damages and Issues

Please check your order when it arrives and contact us immediately if anything is defective, damaged, or incorrect. We’ll sort it out quickly.

Non-Returnable Items

Some items can’t be returned, including:

• Custom or personalised products

• Personal care items
  

• Sale items or gift cards

Questions about your item? Email us anytime.

Exchanges

The quickest way to get the item you want is to return the one you have and place a new order once your return is accepted.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the EU, you have the right to cancel or return it within 14 days for any reason. Items must be in their original condition with proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.

If it’s been more than 15 business days since your refund was approved, please contact us at info@joygiftlondon.com.