Yes, all our products are lovingly handmade with care and attention to detail.

All our products are EN-71 certified, meaning they have passed European safety standards and are tested to be safe for children. Each item is carefully crafted with child safety in mind, making them ideal for newborns, babies, and young children.

Our toys are suitable from birth onwards. Age recommendations are listed on each product page.

We use OEKO-TEX certified yarn, hypoallergenic filling, and safety eyes that meet all safety standards.

OEKO-TEX certification means the yarn is tested and certified to be free from harmful substances, making it safe for babies and children.

Yes, all our products comply with UK and EU toy safety regulations.

Yes, you can personalise selected products.
For animals and dolls, you can add a name using our Personalised Name Embroidery Service.
For rattles and dummy clips, we offer our Personalised Wooden Name Engraving Service.

Simply select the Personalised Name Embroidery Service/Personalised Name Embroidery Service option on the product page and enter the name in the text box provided.

Yes, please contact us at info@joygiftlondon.com to discuss any custom requests. We’ll be happy to help and will do our best to accommodate your needs.

Personalised items cannot be returned.

Personalised items may require additional production time. Please check the product page for specific timelines.

We ship from London, United Kingdom.

Production typically takes 3-5 business days. Personalised items may take longer.

UK delivery takes 2-3 business days. International delivery varies by destination.

Express delivery options are available at checkout for UK orders. (DPD, Royal Mail 24)

Yes, we ship worldwide. Shipping costs and delivery times vary by location.

Yes, you'll receive tracking information via email once your order is dispatched.

We use Royal Mail and DPD for UK deliveries, and trusted international carriers for overseas orders.

We accept returns within 30 days of delivery for non-personalised items in original condition. https://joygiftlondon.com/policies/refund-policy

Personalised items can only be returned if they are faulty or damaged.

Please contact us immediately with photos of the damage. We'll arrange a replacement or refund.

Please check your tracking information first. If there's an issue, contact us and we'll investigate.

Refunds are processed within 5-7 business days of receiving the returned item.

Hand wash only, Do not bleach, Do not tumble dry, Reshape whilst damp, Air dry only

Our toys are not machine washable. We recommend gentle hand washing only

Do not tumble dry; reshape whilst damp and allow to air dry only.

Yes, absolutely, You can send your order as a gift. At the product page, you can choose to add a Standard Gift Box, Premium Gift Box, or a Doll Box before checkout.

Yes, you can add a gift message in the order notes at product detail page.

Yes, we can ship to any address. Please ensure all delivery details are correct at checkout.

Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.
https://joygiftlondon.com/pages/events-organisations-wholesale

Contact us with your business details and we'll provide wholesale pricing information. info@joygiftlondon.com

Yes, we partner with boutiques and retailers. Get in touch to discuss opportunities. info@joygiftlondon.com

Yes, sign up for our newsletter to receive exclusive discount codes and offers.
• 10% off on our app with code APP10
• 5% off your first order with our Welcome code
• Free shipping on orders over £100
• 10% off on orders over £200

Yes, you can use more than one discount code, depending on the type of discount.

Check our mobile app for exclusive app-only discounts and early access to sales. Enjoy 10% off with code APP10.

We accept all major credit cards, PayPal, Mastercard, Visa, American Express, Shop Pay, Apple Pay, Google Pay, Klarna, Bancontact, Diners Club, Discover, JCB, Maestro, UnionPay

Yes, all payments are processed securely through Shopify's encrypted payment system.

You can reach us via email, contact form, or social media. We aim to respond within 24 hours.

Our customer service team is available 24/7