Delivery and Returns
Free UK & USA Delivery on Orders Over £100
At Joy Gift London, we want every order to arrive beautifully made, natural, and free from defects. We proudly offer a 90-Day Money Back Guarantee for all orders.
If you are not fully satisfied, you can return your item within 90 days for a refund.
Below you can find our full refund and returns policy.
International Orders
Defective Items
If your product is found to have any defect within 14 days of delivery, we will issue a full refund.
Return shipping will be covered by us.
Unwanted Items
If you change your mind within 90 days of receiving your order, a refund will be issued once we receive the product back.
Return shipping to the UK is the customer’s responsibility.
The refund amount may vary depending on the condition of the returned item, at the discretion of Joy Gift London Limited.
Customs & Import Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by your local customs authority. These charges are the customer’s responsibility. Joy Gift London Limited is not responsible for delays or additional costs caused by customs procedures.
Domestic Orders (UK)
Defective Items
If your product has any defect within 14 days of delivery, we will issue a full refund.
Return shipping will be covered by us.
Unwanted Items
If you change your mind within 90 days of delivery, a refund will be issued once the item is returned to us.
Return shipping is the customer’s responsibility.
The refund amount may vary depending on the condition of the returned item, at the discretion of Joy Gift London Limited.
