Shippind Policy
At Joy Gift London, all items are handmade with care and shipped directly from the United Kingdom.
Processing Time
- Non-custom items: dispatched within 5-7 business days
- Custom or made-to-order items: production time varies and will be clearly stated on the product page
Production begins shortly after the order is placed.
Shipping Destinations
We ship worldwide.
Shipping Costs
- Free UK & USA shipping on orders over £100
- Shipping costs for other orders and destinations are calculated at checkout
Estimated Delivery Times
Delivery times are estimates and may vary depending on destination and customs processing.
- UK: 2–4 business days
- USA & Europe: 7–14 business days
- Rest of the world: 10–20 business days
Delays caused by couriers, customs, or peak periods are outside our control.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or local fees imposed by your country.
These charges are the customer’s responsibility.
Joy Gift London is not responsible for customs delays or additional charges.
Delivered Duty Paid (DDP) — USA Orders
All US orders are shipped DDP (Delivered Duty Paid).
This means no additional customs or import fees are charged upon delivery.
Lost or Delayed Parcels
If your order appears delayed or lost, please contact us at info@joygiftlondon.com and we will assist you.
