Support

Welcome to Joy Gift London Support

Thank you for using the Joy Gift London app. We are here to help you with any questions, issues, or feedback.

Contact Us

If you need assistance, please reach out to us:

Email: info@joygiftlondon.com
We usually respond within 24–48 hours.

Common Questions

• I cannot place an order.
Please check your internet connection, make sure your payment details are correct, and try again. If the issue continues, contact us with a screenshot.

• My order details are not showing.
Log out and log back in. If the problem remains, email us so we can help.

• I want to change or cancel my order.
Please contact us as soon as possible. If the order has not been shipped yet, we may be able to update it.

• I did not receive my confirmation email.
Check your spam or junk folder. If you still cannot find it, email us.

Privacy & Security

Your personal information is safe with us. We do not share your data with third parties unless required for order processing.
You can read our full Privacy Policy below.

Refunds & Returns

If you would like to request a refund or return, please review our Refund Policy for full details.

Shipping Information

For delivery times, shipping costs, and international orders, please check our Shipping & Delivery Policy.

Terms of Service

By using this app, you agree to our Terms of Service. These explain how we provide our services and your rights as a customer.

More Information

For detailed policies, please visit the links below:

Feedback
We always work to improve the Joy Gift London experience. If you have suggestions or ideas, feel free to email us anytime.