FAQ
Is this toy safe for babies and children?
Yes. Our handmade crochet toys are made using OEKO-TEX® certified yarns and have passed EN 71 safety testing, meeting strict European toy safety standards. This means the materials used are safe, gentle, and suitable for children.
For detailed information about our safety testing and what this means for your child, please visit:
https://joygiftlondon.com/blogs/news/our-products-have-passed-en-71-testing-what-this-means-for-you-and-your-child
Is this toy handmade?
Absolutely. Each toy is lovingly handmade by a community of women who create from home to support their families. Every piece is crafted using traditional crochet techniques, and because each item is handmade, slight variations may occur — making every toy truly unique.
👉 Discover the women behind every stitch:
https://joygiftlondon.com/pages/woman-power-behind-every-stitch
What materials are used in this toy?
We use OEKO-TEX® certified yarns along with soft, child-friendly fillings. All materials are carefully selected for their quality, durability, and suitability for children.
How long does delivery take?
Most of our products are in stock and dispatched within 1–2 business days.
However, as our toys are handmade, some items are made to order and have a processing time of 5-7 business days.
Once dispatched, delivery times depend on your location. Estimated delivery details are shown at checkout, and tracking information is provided once your order has shipped.
How do I wash and care for the toy?
We recommend gentle hand washing with mild detergent in cool water. Reshape the toy while damp and allow it to air dry. This helps maintain the toy’s shape and quality over time.
Can this toy be personalised?
Yes. You can personalise your order by adding:
- Name Embroidery for crochet toys
- Wooden Name Engraving for rattles and dummy clips
Please write the baby’s name and product details in the notes at checkout.
If you would like custom colours, size, or special details, please contact us before placing your order.
Please Note: Personalised items are made to order, non-refundable, and may take slightly longer to dispatch.
Do you offer wholesale orders?
We do offer wholesale opportunities for selected designs.
If you are a retailer or interested in bulk orders, please contact us at info@joygiftlondon.com with details of your business, and we’ll be happy to discuss available options.
What does OEKO-TEX® certified yarn mean?
OEKO-TEX® certification means the yarns used in our toys have been independently tested for harmful substances. This helps ensure the materials are skin-friendly and safe for everyday use, especially for babies and young children.
